Returns Policy

Return Policy on Goods

We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem.

This is when the item:

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. 

1. Please contact Aussfind Support, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.

Please send your order number to our service Email: support@aussfind.com.au

 2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

 3. We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded.

 4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your Paypal or Credit card. Once your refund has been issued, you will receive a confirmation email.

 Return Conditions

1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.

2. All returns will be refunded via store credit in the form of a store cash code.

3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

4. Items with non-returnable marks and free gifts cannot be returned.

5. We do not accept returned items that have been sent back without proper returns requests.

6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

7. Please be sure to double-check your returns before shipping them out. 

 Order Cancellation

 We offer you a full refund if your order cancellation within 24 hours of purchase.

If you decide to cancel the order, you should send an order cancellation request to our customer service email >>>Support@aussfind.com.au, or click this page to complete your order cancellation>>> Cancel Your Order

For orders canceled after 24 hours of purchase but not yet shipped, we'll charge a 15% cancellation fee and provide the remaining refund.

We won't accept the order cancellation requests if the orders have already shipped.

 Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Policy on Services

We are not required to provide a refund if you cahange your mind about the services you asked for. But you can choose to cancel your contract, and receive a refund for unconsumed services, if the service has a major problem. This is when the service:

• has a problem that would have stopped someone from purchasing the service if they had known about it
• is substantially unfit for it’s common purpose, and can’t be easily fixed within a reasonable time
• does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
• creates an unsafe situation.

If you choose to continue with the contract, you can ask us to compensate you for any difference in the value of the services we provide and what you paid. if the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem.

Please keep proof of your agreement – e.g your invoice or payment advice.